Customer satisfaction is our top priority! We'll take the time to ensure that you're completely satisfied with your purchase. You'll love the way we take care of you!

100% Satisfaction Guaranteed
We guarantee that your flower arrangement will be fresh and of the highest quality. If you, or the person receiving your gift, are not completely satisfied with your purchase, please contact us by e-mail or at 1-800-344-9355, and one of our customer service representatives will work to ensure your satisfaction.

We are here to help you!

Order Confirmation
After you have successfully ordered your gift, we will also send you an email confirmation that includes an invoice number. Please keep this email as a receipt.

Order Status
If you have a question about the status of an existing order, call our customer service representatives at 800-344-9315 or email us at Customer.Service@BotanyBayFlorist.com. Please have your invoice number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or email.

Delivery Time Requests
We will do everything possible to accommodate a delivery time you have requested, such as a morning or afternoon delivery. However, we CANNOT GUARANTEE a time of delivery. The florist has the full business day to deliver (9AM to 5PM).

Substitution Policy
Due to various seasonal and regional conditions, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, Botany Bay Florist will deliver a second choice of similar flowers and/or a container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. If a particular flower or container is not available, an item of similar quality and value will be substituted.

Changing or Canceling Your Order
If for any reason you wish to change or cancel your order, please notify us as soon as possible. We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been sent out. Twenty-four hour advance notice is necessary to assure a cancellation.

Delivery Information
We are dedicated to delivering your floral and gift orders in a timely manner. The time of day your order is placed, weather conditions, traffic conditions and city/rural locations can all affect the delivery time and date of an order. Our delivery policies explain the delivery options available to you and how we process orders.