We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed and the weather conditions.

Delivery Status
You may inquire into the status of any existing order by calling customer service at 1-800-344-9315 or you may e-mail us at Customer.Service@BotanyBayFlorist.com. Please have your confirmation number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Floral Deliveries to the U.S. and Canada
In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone. Orders received after that time may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays. We cannot guarantee same-day delivery during peak floral delivery periods including Christmas, Valentine's Day, and Mother's Day. Please make sure that your order information is accurate and complete in order to avoid delivery delays.

Floral Order Delivery Times
Botany Bay Florist makes deliveries during normal business hours (9 AM to 5 PM). We will do everything possible to accomodate the delivery time you have requested, such as morning or afternoon, however we cannot fully guarantee this.

If the recipient is not at home at the time of delivery, we may choose to:
Leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf. Leave a note on the recipient's door asking the recipient to call Botany Bay and arrange a convenient time for re-delivery. Call the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery.

International Floral Deliveries
Due to the various time zones between the U.S. and other continents, same day delivery is not available. Next business day delivery is available to most areas for orders received by 12 noon CST. We can only guarantee delivery dates for orders received two business days in advance.

Holiday Delivery Information
Due to increased volume of floral and gift orders being delivered during peak holiday periods, most florists require flexible delivery dates during these times. For this reason we cannot offer our same-day delivery service during the following major floral holiday periods: Thanksgiving, Christmas, Valentine's Day, Easter, and Mother's Day.

Customer Service
Complete customer satisfaction is important to us. Our customer service policies explain how we work with you to provide a satisfying experience, every time.